Privacy Policy

SUMMARY OF KEY POINTS

Before diving into the details, here is a quick overview of how we handle your privacy:

• What personal information do we collect? We collect your name, email address, account preferences, payment information, device details, and basic usage analytics.


• Do we process any sensitive personal information? No, we do not collect highly sensitive data like health information, biometric data, or precise geolocation.


• Do we collect information from third parties? We receive payment confirmation status from our payment processor, Stripe, but we do not buy data from data brokers.


• How do we use your information? We use your data to provide our software, process payments, secure your account, and communicate with you about your services.


• Who do we share your personal information with? We share data only with essential service providers like AWS (for cloud hosting) and Stripe (for secure payment processing). We never sell your personal data.


• What are your privacy rights? Depending on where you live, you have the right to access, correct, delete, and port your data, as well as the right to withdraw your consent at any time.


• How can you contact us? You can reach our privacy team anytime at hello@miraiforge.tech.

1. INTRODUCTION

Welcome to Mirai Forge, LLC. The word "mirai" means future, and our mission is to help you forge yours. We build resilient, multilingual, and thoughtful software designed to help you achieve your goals. Because we view software as a durable craft, we believe that respecting your privacy is a fundamental part of building systems you can trust.

This Privacy Policy explains how we collect, use, and protect your personal information when you use our cloud-based software platform and visit our website at https://miraiforge.tech. We have written this policy to be as clear and transparent as possible, avoiding dense legal jargon wherever we can.

If you have any questions about how we handle your data, please reach out to us at hello@miraiforge.tech.

2. WHAT WE COLLECT & WHY

We only collect the information we actually need to provide you with a reliable, high-quality experience. We rely primarily on your explicit consent as our legal basis for processing this information under global privacy laws like the GDPR.

Information You Give Us Directly

• Account Information: We collect your name and email address to create your account, verify your identity, and communicate with you.
• Account Preferences: We save your language choices and platform settings so your workspace is configured exactly how you like it every time you log in.
• Payment Information: If you purchase a subscription, you will provide billing details. We use Stripe to process these transactions securely.

Information Collected Automatically

• Technical Logs & Device Information: We collect data about your browser type, operating system, and IP address. This helps us optimize our software for your specific device and troubleshoot bugs.
• Usage Analytics: We look at how you navigate our platform—such as which features you use most—so we can understand what is working well and what needs improvement.
• Cookies & Tracking Data: We use small data files called cookies to keep you logged in and remember your preferences.

Information from Third Parties

3. HOW WE USE YOUR INFORMATION

Every piece of data we collect serves a specific purpose in delivering our software to you. Here is exactly how we use your information:

• Core Service Delivery: We use your account data to provide our software, maintain your profile, and ensure our multilingual features work seamlessly. (Legal basis: Contract and Consent).
• Service Improvement: By analyzing usage trends and technical logs, we can refine our platform, build better features, and uphold our standard of software craftsmanship. (Legal basis: Legitimate Interest and Consent).
• Communication: We use your email to send important account updates, password resets, and technical notices. (Legal basis: Contract).
• Security and Fraud Prevention: We monitor device information and access logs to detect suspicious activity and protect your account from unauthorized access. (Legal basis: Legitimate Interest).
• Legal Compliance: We may process financial records to comply with tax laws and financial reporting requirements. (Legal basis: Legal Obligation).
• Marketing: If you opt in, we will send you promotional updates about new features or products. You can easily opt out of these emails at any time using the unsubscribe link provided. (Legal basis: Consent).

4. WHEN WE SHARE YOUR INFORMATION

We are builders, not data brokers. We never sell your personal data. We only share your information in the following limited circumstances:

• Essential Service Providers: We partner with trusted companies to run our infrastructure. Specifically, we use Amazon Web Services (AWS) for secure cloud hosting and data storage. We also use Stripe for payment processing. We have configured our Stripe integration so that we do not store your credit card details on our own servers (stored cards=false).
• Legal Requirements: If we are required to do so by law, court order, or valid legal process, we may disclose your information to law enforcement or regulatory authorities. We will always try to notify you first unless legally prohibited from doing so.
• Business Transitions: If Mirai Forge, LLC is ever involved in a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction. We will notify you before your personal information is transferred and becomes subject to a different privacy policy.
• With Your Consent: If we ever need to share your data for a reason not listed here, we will ask for your explicit permission first.

5. YOUR PRIVACY RIGHTS

We believe you should have total control over your digital footprint. Whether you are protected by the GDPR in Europe, the CCPA/CPRA in California, or other US State Privacy Laws (including VCDPA, CPA, and CTDPA), we extend the following rights to all our users:

• Know and Access Your Data (Right to Know): You can request a copy of the specific pieces of personal information we hold about you at any time. If you are a California resident, you also have the right to know the specific categories of personal information we have collected, the categories of sources from which it was collected, the business or commercial purpose for collecting it, and the categories of third parties with whom we share it. We will provide this information within 30 days (or 45 days as permitted under CCPA).
• Correct Inaccuracies: If your information is wrong or outdated, you can update it directly in your account settings or ask us to fix it for you.
• Delete Your Data: You have the right to request the complete deletion of your account and associated personal data, subject to certain legal exceptions.
• Port Your Data: You can ask us for a copy of your data in a structured, commonly used, and machine-readable format so you can transfer it to another service.
• Opt-Out of Marketing: You can unsubscribe from our marketing communications at any time without affecting your access to our core software.
• Do Not Sell or Share My Personal Information: We do not sell your personal data for monetary value. However, under the CCPA/CPRA, California residents have the right to opt out of the "sale" or "sharing" of personal information for cross-context behavioral advertising. To exercise this right, please click the "Do Not Sell or Share My Personal Information" link located in our website footer, or email us directly.
• Non-Discrimination: We will never discriminate against you for exercising your privacy rights. You will not be denied goods or services, charged different prices or rates, or provided a different level or quality of service for exercising your rights under the CCPA or any other privacy law.
• Withdraw Consent: Where we rely on your consent to process your data, you can withdraw it at any time. This will not affect the legality of any processing we did before you withdrew consent.
• Lodge Complaints: If you are in the EU/EEA, you have the right to file a complaint with your local Data Protection Authority if you believe we are violating your privacy rights.

6. DATA SECURITY

We treat your data with the same care and craftsmanship we apply to our code. We maintain an enhanced security posture aligned with SOC 2 standards to protect your information.

Our security measures include:

• Encryption: We use SSL/TLS encryption to protect your data while it travels between your device and our servers, and we utilize Data Encryption at Rest to secure it while stored.


• Access Controls: We strictly limit internal access to your data to only those employees who need it to perform their jobs.


• Authentication: We support Two-Factor Authentication (2FA) to add an extra layer of security to your account.

If we ever experience a data breach that compromises your personal information, we will notify you and the relevant authorities within the timeframes required by law.

7. DATA RETENTION

Our data retention philosophy is simple: we only keep your data for as long as you want to be part of Mirai Forge.

• Active Account Data: We retain your personal information, preferences, and usage data until account deletion. When you delete your account, we wipe your personal data from our active systems.
• Financial Records: We are legally required to keep basic transaction records (like invoices and payment receipts) for up to seven years for tax and accounting purposes.
• Technical Logs: Routine system logs are automatically overwritten or deleted after 12 months.
• Marketing Preferences: We keep a record of your opt-out requests indefinitely to ensure we never accidentally email you after you have asked us to stop.

8. COOKIES & TRACKING

We use cookies to make our platform work properly. These include essential cookies that keep you logged in and remember your security settings, as well as analytics cookies that help us understand how our software is performing.

You have control over your cookie preferences. You can configure your browser to reject all cookies or to notify you when a cookie is set. However, please note that if you disable essential cookies, you may not be able to log in or use certain features of our platform.

9. CHILDREN'S PRIVACY

Our software is designed for adults and professionals. We do not knowingly collect personal information from children under the age of 13 (or under 16 in the EU/EEA) in compliance with the Children's Online Privacy Protection Act (COPPA) and the GDPR. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately so we can delete their information.

10. INTERNATIONAL TRANSFERS

Mirai Forge operates globally, and we utilize a multi-region data residency approach through AWS. This means your data may be stored and processed in data centers located outside of your home country, including in the United States.

When we transfer data originating from the EU/EEA to other countries, we ensure it remains protected by implementing appropriate legal safeguards, such as Standard Contractual Clauses (SCCs) approved by the European Commission, or by relying on adequacy decisions. Your privacy rights travel with your data, no matter where it is stored.

11. CHANGES TO THIS POLICY

Software evolves, and so do privacy laws. We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations.

If we make material changes to how we handle your data, we will notify you by sending an email to the address associated with your account or by displaying a prominent notice within our platform before the changes take effect. Your continued use of Mirai Forge after the effective date constitutes your understanding of the updated policy. You can always find the most current version of this policy at https://miraiforge.tech.

12. CONTACT US

We are always here to help you understand your privacy rights or answer any questions about this policy. You can reach us through the following methods:

Privacy & General Inquiries: hello@miraiforge.tech
Website: https://miraiforge.tech

We aim to respond to all privacy-related inquiries within 48 hours.

Consent Required

By clicking "I Agree", you acknowledge that you have read and understood this policy.